Order Issue? Let Us Know.

Standard Products

If you receive a product that is defective, damaged in transit, or significantly different from what was described, submit a report above and we will review it.

• Issues must be reported within 5 days of confirmed delivery.
• Reports submitted after 5 days of delivery will not be considered.
• Photo documentation of the issue is required with every request.
• We reserve the right to request additional information to evaluate your claim.
• Where a resolution is approved, it is applied to the original payment method and may take 5–10 business days to appear.
• Shipping costs are non-refundable unless the error was on our end.
• Change of mind, incorrect size selection, and color preference changes after ordering are not covered.

Custom Orders

Custom orders are produced to your specifications and are non-refundable. This applies to all orders placed through our Custom Order form or invoiced directly.

We will review cases where:

• We produced the item incorrectly based on the specifications you provided.
• The item arrived with a significant manufacturing defect that makes it unusable for its intended purpose.

Subjective dissatisfaction with color, texture, or aesthetic appearance of FDM-printed parts does not qualify for a refund, as these characteristics are inherent to the 3D printing process and are communicated prior to order acceptance.

How It Works

1. Submit the form above with your order number, a description of what happened, and photos.
2. Our support team will review your request and respond to your email within 2–3 business days.
3. If we determine a resolution is warranted, it will be applied to your original payment method. You do not need to return the item unless we request it.
4. If we are unable to offer a resolution, we will explain why and, where possible, suggest an alternative.